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Have questions? We’re here to help.

Browse our FAQs for helpful information on products, orders, shipping and sourcing, or contact our team for further assistance.

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Still Have Questions?

Our Team Is Here to Help.Can’t find the answer you’re looking for? Contact our team for assistance with product selection, pricing, availability, freight or technical enquiries.

Do you deliver Australia wide?

Yes. We arrange delivery across Australia using trusted freight providers. Delivery timeframes and costs depend on the product, order size and destination. Contact our team for an accurate freight quote.

What products does GTG Global supply?

GTG Global supplies commercial machinery, vending machines, scissor lifts, remote control mowers, geotextile products, commercial mixing equipment and selected parts and accessories. Our range is designed for businesses, contractors, schools, facilities and commercial operators across Australia.

Can you help me choose the right product?

Absolutely. Tell us what you need the product to do, where it will be used and any size or capacity requirements. Our team can help you compare suitable options and choose the right solution for your application.

Can I collect my order?

Collection may be available from our Narangba location for selected products. Please contact us before visiting so we can confirm availability and arrange a suitable collection time.

How do I request a quote?

Complete our Request a Quote form with the product you are interested in, your location and any relevant requirements. Our team will review your enquiry and contact you with pricing, availability and delivery information.

Why do some products not display a price?

Some commercial products require freight calculations, configuration options or additional information before we can provide accurate pricing. These products are marked as Price on Application. Request a quote and our team will provide a price based on your requirements.

How can I contact GTG Global?

You can contact us through the website enquiry form, request a quote online, call us on 1300 472 777 or email hello@gtgglobal.au. Our team will be happy to assist with product information, availability, freight and general enquiries.

What is your returns policy?

Return eligibility depends on the product, its condition and the reason for the return. Some commercial equipment, specially ordered items and clearance products may have different return conditions. Please contact us before returning anything so our team can confirm the correct process.

What should I do if my order arrives damaged?

Please inspect your delivery as soon as it arrives. If you notice damage, take clear photographs of the product and packaging and contact us promptly. Our team will review the issue and help organise the appropriate next steps.

Can I inspect a product before purchasing?

Inspections may be available for selected products by appointment. Contact our team to confirm whether the product is available for viewing and to arrange a suitable time.

How long does delivery take?

Delivery timeframes depend on product availability, freight requirements and your location. Once your order or quote is confirmed, our team will provide an estimated dispatch and delivery timeframe.

Are your products available immediately?

Availability varies depending on the product. Some items are held locally, while others may need to be ordered or prepared for delivery. Contact us to confirm current availability and estimated lead times.

Do you offer trade or wholesale pricing?

Yes, trade and wholesale pricing may be available for eligible businesses, resellers and bulk orders. Contact our team with your business details and the products you are interested in.

Are your products covered by a warranty?

Many of our products include a manufacturer or supplier warranty. Warranty periods and conditions vary between products, so please refer to the individual product information or contact us for confirmation before purchasing.

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